Returns & Exchanges

Current as of February 2, 2021

ALL SALES ARE FINAL.

Given the made-to-order nature of each product, store credit only may be permitted on a case by case basis.

Keeper has the right to deny credits if the goods do not meet the approved policy requirements. Shipping and handling charges are non-refundable.

All exchanges must be authorized by Keeper. Please send a request to keeperjewelry@gmail.com with purchase order number and specific items requesting to be considered. The exchange will be issued once we’ve confirmed the arrival of the returned merchandise.

 

In Effect as of April 1, 2021

Orders placed on in-stock items from April 1st, 2021 are eligible for returns. Please note that we do not offer exchanges for any pieces. All items that are Made-To-Order are not eligible for a return at any time and are final sale. 

ALL RETURNS MUST:

• Be unworn

• Have no signs of wear or damage

• In its original condition with tags still attached (if any)

• In all original packaging (gift box included)

• Have a copy of your receipt

Please return your order in the original packaging as received (or smaller). No oversized or large boxes will be accepted as these increase shipping rates. Keeper will not be responsible for additional courier fees due to oversized packaging and reserves the right to deduct fees of this nature from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Keeper has the right to deny a return and reroute the item back to the customer.

Kindly note that USPS is experiencing ongoing delays due to COVID-19. As such, your return package may not arrive by your return cut-off date. As long as the postage stamp is within the 60 days window and meets the above criteria in full, we will accept the return.

RETURNING YOUR ORDER?

1. First log into your Keeper account (Didn’t create one at checkout? Set up your login now) and select “Returns”

2. Select the item and the reason of the return

3. Click “Create Labels”

4. Follow the instructions listed under “HOW DO I RETURN” 

Be sure to check our return policy above to see if your item is eligible for a return!

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